Comtrol RocketPort Serial Hub Si Driver Installation for W Manual de usuario descargar pdf (Pagina 46)

Comtrol Corporate Headquarters 46

Technical Support

Comtrol has a staff of support technicians available to help you.

You should review Troubleshooting and Using Comtrol Tools

and run through the diagnostics before calling

Technical Support.

Note: The web site has On-Line Technical Support

available.

In addition, please have the following information available.

* The hardware serial number and MAC address can be found on printed tags on the bottom panel of the

unit.

Comtrol supplies a self-adhesive label with each RocketPort Serial Hub Si unit, which you can use to record

the serial number and network address. If the RocketPort Serial Hub Si unit is not in a readily accessible

location, check to see if this label has been filled out and posted elsewhere (for example, near the server

console.

Comtrol Corporate Headquarters

Internet URL:

www.comtrol.com

FAQ Online Help:

www.comtrol.com/coperate.htm

email:

support@comtrol.com

FTP site:

ftp.comtrol.com

FAX: (763) 494-4199

Phone: (763) 494-4100

Comtrol Europe

Internet URL:

www.comtrol.co.uk

email:

support@comtrol.co.uk

FAX: +44 (0) 1 869-323-211

Phone: +44 (0) 1 869-323-220

Support Call Information

Item Information

Hardware Type

Hardware Serial Number*

MAC Address* (if using MAC addressing) 00 C0 4E 06 ____ ____

Operating system type

Driver part number and revision level

Server computer make, model, and speed

Other network devices and network (MAC)

addresses

Devices connected to the RocketPort Serial

Hub Si

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