Comtrol RPSH Windows 2000 Manual de usuario descargar pdf (Pagina 22)

Technical Support 22

Technical Support

Comtrol has a staff of support technicians available to help you.

You should review Troubleshooting

and run through the diagnostics before calling Technical Support. In

addition, the web site has On-Line Technical Support

available. If you call for Technical Support, please have

the following information available.

* The hardware serial number and MAC address can be found on printed tags on the back or bottom of the

unit.

Comtrol supplies a self-adhesive label with each unit, which you can use to record the serial number and

network address. If the unit is not in a readily accessible location, check to see if this label has been filled out

and posted elsewhere (for example, near the server console.

Comtrol Headquarters Comtrol Europe

Internet URL:

www.comtrol.com

www.comtrol.co.uk

email:

[email protected]

support@comtrol.co.uk

Phone: (763) 494-4100 +44 (0) 1 869-323-220

FAX: (763) 494-4199 +44 (0) 1 869-323-211

FTP site:

ftp.comtrol.com

FAQ On-line Help:

www.comtrol.com/coperate.htm

Driver Reported State Messages

Message Description

Invalid

An illegal RocketPort Serial Hub state has been detected. Reset the RocketPort Serial Hub

device.

Init This is the normal state for undetected and inactive RocketPort Serial Hub devices.

InitOwn

The server has acquired the RocketPort Serial Hub device but has not downloaded the

control software.

SendCode

The server has acquired the RocketPort Serial Hub device and is in the process of

downloading the control software.

Connect The server has completed the download and is completing initialization.

Active

The normal state for a RocketPort Serial Hub device that is attached to an NT server and

is ready for data traffic.

Not found The specified MAC address is not configured on this NT server.

Undefined No RocketPort Serial Hub devices are configured on this NT server.

Item Information

Hardware Type

Hardware Serial Number*

MAC Address*

(if using MAC addressing)

00 C0 ____ ____ ____ ____

Operating system type

Driver part number and revision level of VSlinka.sys

Server computer make, model, and speed

Other network devices and network (MAC) addresses

Devices connected to the device

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Comtrol RPSH Windows 2000 Manual de usuario Pagina 22

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